This brochure has been designed to provide patients with relevant and up-to-date information about this practice. For more information, please see the Receptionist or Practice Manager.

Family Care

The doctors in this centre are recognised as specialist family practitioners and are committed to providing comprehensive medical care to the community.

After Hour Care

Please contact the following after-hours medical service or go to the casualty/emergency department at the local hospital.

After Hours Phone: 0481 616 948

FOR ALL EMERGENCIES PHONE 000

Accident Care

This centre has a well equipped treatment room that enables doctors to cater for minor accidents and emergencies such as wound closure, treatment of fractures, work related injuries, etc

National Healthcare Schemes

This Centre is part of the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation

Register Please speak to your GP for further information

Appointments

Appointments are not required to see a doctor at this centre. Although patients can request to see a particular doctor. All patients are seen on an as-you-arrive basis.

Home Visits

The doctors in this practice may be available for house calls and external visits to regular patients. Please see the Receptionist or call the centre to enquire about a home visit.

Billing

This centre Bulk-Bills patients with a valid Medicare card. Some doctors may charge for long consultations, house calls and non- Medicare service items. Patients without a Medicare card will be subject to the following fees:

Primary Dental

Primary Dental is located within this centre. The dentists specialise in family and cosmetic dentistry and offer routine and preventative dental treatments, as well as a range of cosmetic dental solutions.

To make an appointment, please see the Receptionist or call:

Ph: 02 6112 7130 or visit the following website to book: www.primarydental.com.au

Patient Information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit https://www.healius.com.au/medical-centres-privacy-policy/.

Test Results, Scripts, Referrals & Other Paperwork

For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

Recalls/Reminders

The Doctors in this Centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results.  If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For information security reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the Centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

National Healthcare Schemes

This Centre and Doctors who practise from here are involved with the following National Healthcare Schemes:

• E-Health
• National Bowel Cancer Screening Program
• Australian Immunisation Register

Please speak to your GP for further information.

Patient Feedback

We welcome feedback from patients to help us improve the services at our Centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.

We believe that problems are best dealt with within the Medical Centre. However, if you feel the need to discuss a matter outside of the Medical Centre, you may contact the Health Care Complaints Commission on (02) 6205 2222 or visit https://hrc.act.gov.au/health/.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details or visit: https://www.healius.com.au/medical-centres-privacy-policy/.

Transfer of medical record

In the event of your relocation to another practice to obtain medical services a fee may be charged to transfer your medical record.

This record may be requested by your new medical practice and will only be transferred with your authorisation.

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact: patientfeedback@healius.com.au

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